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Optometry - Optometrist Jobs - Norwich/Ipswich

Flame Health Optometry - Optometrist Job - Norwich/Ipswich


We are currently recruiting for an Optometrist to join this highly successful Optical practice based in the Norwich/Ipswich area. The company has been established within the Optical field for well over a century and as such is well recognised within the marketplace for providing a professional and friendly service. The company ensures all of their staff are trained to the highest standard by ensuring all their new staff complete an intensive 3 month training programme followed by ongoing training to aid in continuous development.


Job Purpose:

To maximise customer service, sales, and profit through the delivery of outstanding eye care and the development, leadership and coaching of your team to deliver first for service, and exceptional business results.


Responsibilities:

Proactively coaching and developing colleagues to support personal development

Identify within the team the development needs of colleagues

Agree with Branch Manager regular eye test observations to share feedback for improved recommendations and performance

Take responsibility for the delivery of clinical training, and support your Branch Manager with non-clinical training

Actively participate in all branch training and focus meetings and take responsibility for the running of them

Support other clinical colleagues with their development

Develop the clinical skills of colleagues to enable delegation of appropriate functions to support business performance

Praise & recognise the achievement of colleagues



Standards

Maintain and develop clinical, behavioural and commercial standards in line with company expectations

Deliver outstanding eye examinations and contact lens appointments

Maintain consistent clinical competence and compliance through Continuous Education and Training and ongoing Professional Development

Ensure accurate, comprehensive, legible and timely completion of record cards, NHS paperwork and all other administration

Ensure excellence in personal appearance, branch housekeeping and hygiene

Ensure security and maintenance of optical equipment in branch

Address any clinical concerns through peer review with fellow clinicians

Attend all company training and communication sessions



Service

Exceed customer expectations

Recommend all appropriate eye care solutions to all customers

Treat each customer as an individual, providing them with full explanations throughout the eye test

Regularly perform contact lens checks and assessments

Ensure that every customer receives a clear recommendation and 3 way handover to a colleague

Take responsibility for the development of effective pre-screening routines

Observe, feedback and coach colleagues on the delivery of the customer journey

Participate in local shared care schemes where appropriate and agreed by the Company

Be prepared to cover other local branches when required by the business



Key Requirements/Qualifications:

Sound working knowledge of professional, legal, ethical and company standards

Up to date registration with the GOC

Effective interpersonal and influencing skills

Ability to develop and coach

Experience of driving excellent customer service and branch performance

Ability to set clear goals and objectives

Effective planning, organisation and delegation skills

Excellent written and oral communications skills with the ability to influence at all levels

Logical approach to problem solving

Ability to be flexible and able to work under pressure

Self motivated, focused and able to work alone and as part of a team

Ability to deliver high standards of clinical excellence within a framework of commercial success.



Benefits:

25 days annual leave

Competitive salary package

Private medical insurance

The opportunity to join the company retirement plan

Discount Scheme on spectacles etc

Stakeholder Pension scheme

Bonus



For more information on this exciting opportunity, please contact Flame Health today.