Viewpoint: Diary of a Spectacle Designer

I’m writing this on the plane to Munich for the Opti tradeshow, climbing at about 16,000ft, with manufacturing quality on my mind. Not that I’m worried that the side door of my emergency exit seat will blow out like one did recently on the Boeing 737 Max in the US.

This morning, before my flight, I had to go to my factory to resolve a quality control issue for one of my very best accounts in the world; a very nice German optician who is fuming and I don’t want to see him at Opti without taking care of his complaint myself.