Optical assistant receives customer service award for helping deaf patient

A Specsavers customer has thanked an optical assistant at the Bellshill practice in Scotland for their help.

Lucy Kennedy noticed that John McBride, who has been profoundly deaf since birth, was using sign language and managed to identify a few of the words he was signing. For his next visit, she learned more signs from her mother, a British Sign Language teacher. Dame Mary Perkins, Specsavers’ co-founder, has since awarded Kennedy with a customer service award.

Specsavers Bellshill store director Kirsteen Newman said: ‘Mr McBride said Lucy was very helpful and friendly and even though she is just learning to sign, she did it very well and made the experience a very positive one for him. It was such a kind thing to do and demonstrated fantastic customer service. Lucy thoroughly deserves her award from Dame Mary.’