GOC research reveals inequalities

Inequalities in access and experience of eye care have been highlighted in the GOC’s 2024 public perceptions research into the views of those using services. 

Satisfaction remained high overall with 92% of respondents satisfied with the optometrist who carried out the sight test or eye examination, and 88% were satisfied with their overall visit.

However, patients from an ethnic minority background were less satisfied than white respondents (84% compared to 91%), as were patients living with a disability (82% vs 89%). 

The GOC identified that the most vulnerable patients experienced significantly worse outcomes. It highlighted that only 63% of patients with four or more markers of vulnerability had their sight tested in the last two years compared to 82% with none.