HR file: Helping those who experience panic attacks at work

A panic attack is an exaggeration of your body’s normal response to fear, stress or excitement. A colleague experiencing a panic attack may feel unable to breathe, have shaky limbs, a pounding heartbeat and shortness of breath. They may feel as though they are losing control or even think that they are going to die. Most panic attacks last between five and 20 minutes and can be a symptom of prolonged unmanageable stress or a mental health problem such as an anxiety disorder or panic disorder.

Why is it important to help employees who have panic attacks?

Although usually short-lived, panic attacks can be terrifying and temporarily debilitating for the person experiencing them. As with any other physical or mental health problem it is vital managers and colleagues offer support and compassion. The most important thing for co-workers to remember is to stay calm and listen. Try to think about how you feel when you are anxious, and how you prefer people to help you – for example by remaining calm and allowing time for the anxiety to pass. Putting yourself in their shoes might help you better understand how they feel when they are going through a bad time.