Awards 2017: All roads lead to success

‘I know that when I refer someone to her clinic, they are going to be given the best care and service possible.’ With glowing compliments like this from her colleagues, mobile contact lens practitioner Jacqui Hay is proving be an indispensable member of the Duncan and Todd group.

Dividing her time between three separate practices in Dyce, Ellon and Peterhead, Hay spends most of her week driving across the north-east of Scotland where she encourages patients to try contact lenses – no matter the complexity of their prescription.

Having qualified as a contact lens optician in 1999, the eye care professional began life on the road 14 years ago and has not looked back since. ‘I was the first contact lens optician that [Duncan and Todd] had ever had. The group never really had contact lens clinic days, so we decided to give it a go in a couple of branches and it became a great success,’ says Hay.