As with most premier league labs Hoya receives the majority of its prescription jobs by emails or through its electronic data interchange system, in this case Hoyalog.
For those jobs coming in manually Hoya 'buddies up' support staff with practices so the practice gets to know an individual and doesn't feel they are dealing with a call centre. Jobs are digitised, a barcode generated and then the details and the paperwork are put in a tray along with the relevant lens blanks.
Where things start to get a little different is when the lens comes out of the box and enters the automated blocking machine, argues Hoya.
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