Look local: Listing Edinburgh’s virtues
It is easy to get lost in the history of Edinburgh and forget how it continues to lead the way, writes Sean Rai-Roche
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Top UK chains
Top UK chains: Top of the optical retail tree
Life in optics moves fast, and the past year has seen a number of changes at ...
Curating your online presence
Footprints in the ether – curating your online presence
Andy Millington outlines a strategy for online success
Market monitor: Spring report
Market monitor: Spring report shows signs of growth
The majority of optical practices have reported an uptick in sales during the ...
Equipping opticians
Equipping opticians for the digital age
Sean Rai-Roche explores new software developments on display at Optrafair 2018
Look local: Exeter
Look local: The Exeter faithful
In Exeter, history and modernity collide to produce a range of optical ...
Look local: Lancaster
Look local: Coming up roses in Lancaster
Lancaster’s historic past meets its optometric present. Sean Rai-Roche reports
Don’t be afraid of the GDPR
Don’t be afraid of the GDPR
Optix MD Trevor Rowley considers the major questions posed by the upcoming GDPR ...
Look local: Doncaster
Look local: Life in a northern town
Doncaster dates back to Roman times. Sean Rai-Roche sees how it has changed ...
Look local: Reading tops the list
Look local: Reading
From Wilde to Morley, Reading has a history of radicals. Opticians in town are eager to continue the history by investing in the latest tech, writes Sean Rai-Roche
Look local: Bath
Look local: Bath
Although famous for its Roman spa, opticians in Bath are not wishy-washy about eye care.Sean Rai-Roche reports
In focus: Hakim Group tops poll but improvement is still the goal
Hakim Group tops poll
Hakim Group has raised the profile of the optical profession by being named the UK’s best small company to work for in the Sunday Times 2018 awards. Sean Rai-Roche interviewed Imran Hakim to find out what makes his staff tick
Look local: All eyes on Salisbury
Look local: Salisbury
Salisbury's optical professionals want to move on from recent events and continue to provide an excellent service. Sean Rai-Roche reports
Look local: Lovely Lincoln rings changes
Look local: Lincoln
Although Lincoln is an old town steeped in history there is nothing outdated about some of its opticians, writes Sean Rai-Roche
Top tips for answering calls
Top tips for answering calls
Stephanie Vaughan-Jones outlines the key points for reception staff to bear in mind when dealing with patients via the phone
Perfecting customer service
Perfecting customer service
Surveys generally show that high street opticians score highly for satisfied customers but those that stand out succeed in making the client feel valued. David Craik reports
Email etiquette explained
Email etiquette explained
Tony Harvey offers advice on how best to keep on top of email correspondence in a busy high street practice setting
Look local: Up, up and away in Yeovil
Look local: Yeovil
New developments in the town and helicopters whirring overhead are helping Yeovil become a place on the up. Sean Rai-Roche reports
Interview: Antonio Jové Marcolin and James Gotch
Interview: Antonio Marcolin
Marcolin wants to be a bigger player in the frame business. Chris Bennett caught up with senior figures from the business in Mido to find out more
Look local: A right royal welcome
Look local: Leamington Spa
Opticians in Royal Leamington Spa aim to offer their patients a genuine continuity of care. Luke Haynes reports
