All HR

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Making manpower work

The Women of Vision survey revealed that large numbers of practitioners plan to cut down on work or leave the profession altogether. Alison Ewbank looks at whether the profession has a strategy for future manpower and recruitment levels

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Disclosure dilemma

Criminal records held by potential or current employees can prove difficult for practice managers. Adam Rice clarifies the issues

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Employer appraisal a route to revalidation?

In future all health professionals will have to revalidate their registration every few years. David Moore reports on research to help the GOC decide how to revalidate optical practitioners

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Standard operating procedures

In the final part of our series of insights Dennis Reid explains how to introduce some advantageous procedures into your business

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Cross contamination in optical practice

The possibility of infection transmission between patients and practice staff is high. Sally Bates outlines some basic precautions that all staff should be aware of to help minimise the risks

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Can't get the staff?

Optician assembled some top professionals to discuss the pressing issues in recruitment

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Preparing your staff for change

It is imperative all practice staff fully understand the reasons for implementing a fee-based pricing scheme. Martin Russ discusses how to involve your team at an early stage to ensure they take a greater degree of ownership and commitment to ensure success

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Landing new staff

David Gilliver reports on some of the challenges faced by practices recruiting professional staff in a market that is rapidly changing

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What not to wear

Anna West explores the difficult issue of setting dress standards for staff

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Support staff training programme Module 6 - creating impact

This is the sixth Academy in Practice support staff module from Johnson & Johnson Vision Care. This useful programme is available to all Acuvue Centre of Excellence practices in binder format with accompanying CD-Roms. These CDs can be used to train new staff on how to teach contact lens handling skills, and patients can take them home to reinforce the techniques they have learned

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Support staff training programme : module 5 - contact lens options

This is the fifth Academy in Practice support staff module from Johnson & Johnson Vision Care. This useful programme is available to all Acuvue Centre of Excellence practices in binder format with accompanying CD-Roms. These CDs can be used to train new staff on how to teach contact lens handling skills, and patients can take them home to reinforce the techniques they have learned

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Dealing with difficult staff

Your new staff member is perfectly competent at what he does, but his difficult personality makes his presence in your practice less than desirable. Mark Pipkin explains how the ability of an individual to do his job doesn't necessarily mean he can keep it

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First impressions count

Optical support staff are more important than ever in creating the correct impression for a practice. The SMC gives details of its updated Level 2 course in Optical Practice Support

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Training the team

Sarah Morgan argues for the importance of auxiliary staff training and illustrates this with a description of one such training programme