Moorfields unveils virtual assistant for Oriel proposal

Moorfields Eye Hospital NHS Foundation Trust has launched a new virtual assistant using IBM’s Watson Assistant technology.

This virtual assistant has been designed to allow patients and the public to give their opinions on Oriel, the new eye care facility proposal. The Oriel assistant will provide answers to questions about the proposal, which will be submitted to the consultation due to take place on September 16.

Moorfields Eye Hospital chief executive David Probert said: ‘Innovation is not just limited to our clinical environment; it is also about how we connect with our patients. That is why we have developed the Oriel Assistant, to provide round-the-clock answers to questions and information about how the proposal could affect our patients, staff and the wider public.’