Opinion

Bill Harvey: Big new prinz

Sharing personal struggles with recordkeeping and the importance of legibility for audits

Back in the days when I worked for a multiple who had yet to invest in electronic records, one I believe still using paper records, I was always vulnerable to mistakes resulting from my consistently poor handwriting.

I remember one incident where I misread someone else’s writing for a change. During a rolling clinic, I picked up the clipboard with a record for a Mrs Hui, which I reasonably pronounced ‘Hwee’ when I called out her name. Getting no response, I called the next patient and, as the morning progressed, kept calling out Mrs Hui to no avail. By lunchtime, there was just one elderly woman left in the waiting room and the one clipboard remaining. I went over to see if it was the elusive Mrs Hui, only to find a very patient Mrs Hill.

Register now to continue reading

Thank you for visiting Optician Online. Register now to access up to 10 news and opinion articles a month.

Register

Already have an account? Sign in here