Mentoris writes: Learn from Covid-19 challenge

The Covid-19 virus is a health catastrophe and, for many families and communities the world over, its legacy will live on for decades. Families and communities are made up of people and it is also a health crisis for businesses and companies as they are made up of people too.

During lockdown, many business owners decided they would at last take heed of the advice they have always been taught and take the opportunity to work ‘on’ instead of ‘in’ their business. Many felt with time to spare they could start working on all of the plans they had developed but never got round to putting into motion. Things like appraisal systems, staff handbooks and customer journey mapping which had all been sitting on the backburner could now, finally, be addressed.