Adding value

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At the suggestion of her manager, she enrolled on the Level 2 Certificate in Optical Practice Support (OPS) with the Worshipful Company of Spectacle Makers (WCSM). The course is a nine-month, tutor-supported distance-learning programme that covers the eye and ametropia, spectacle lenses, spectacle frames, contact lenses, and roles and communication in optical practice.

‘The whole course was very relevant to the things I do here at work,’ says Godfrey. ‘All of it was useful. For example, the contact lens section where we learned about solutions was helpful because we sell those over the counter quite readily. And it’s not always to patients. It’s to walk-ins as well, who ask, “I’m on soft lenses. Which solution should I use?”’