CET Feedback: Communication interactive 1

This exercise was designed to encourage discussion of the most appropriate ways of communicating with patients as clinics start to reopen post lockdown. You were asked to consider the following scenario.

You decide to run a staff meeting and refresher training session to help get through the situation. Consider the following points for discussion:

There were some very comprehensive discussion reviews. Here is just a sample of points raised in your discussions.

‘Good communication skills are key in every aspect of life be it at work or indeed at home and at no time perhaps more so than now during the current Covid-19 pandemic. Your customers are the life blood of your business and should be treated as such!’