CET feedback: Litigation and the practitioner

This exercise centred around a scenario concerning an employed registered dispensing optician with contact lens qualifications who fitted and supplied Mr Zeta, a male, 17-year-old, non-smoking, mathematics undergraduate in community practice (not part of an NHS hospital), with a daily disposable silicone hydrogel contact lens for his right eye only. He was anisometropic and amblyopic in his left eye. He suffered microbial keratitis in his better sighted eye and now wants to know what action he can take against the contact lens fitter, stating that he has suffered considerable distress, incurred costs, and now has permanently reduced corrected vision in his right eye instead of the 6/5 that he had before the incident as detailed in the clinical records. (The full scenario is available with the online version of this article.)