Domiciliary: Growth in home care

Mike Hale: What are the key takeaways from 2021 for Specsavers in the domiciliary sector?

Dawn Roberts: 2020 was obviously a challenging year for everybody. We were affected by the pandemic like everybody else, but through 2021 we have grown. We have more or less dealt with all of the backlog of patients who weren’t able to access eye care during the pandemic when it was at its worst. We have grown, and it’s not just a temporary result of the pandemic. We feel that the growth that we have achieved is sustainable because of the things that we’ve done, and the increase of the capacity that we’ve created.