How practitioners are tackling the challenge of spectacle intolerance

Dealing with intolerance to spectacles is a common challenge for practitioners in optometric practice. Patient expectations are high from a caring service profession, as they should be. Fundamentally patients want to see as well as they are capable of, and expect this as a matter of course, while also looking as good as they can in their new fashionable eyewear. However, given the complex physical, physiological and psychological processes involved with the sense of sight it is not surprising that sometimes it goes wrong. As a consequence remakes and erosion costs are a recurring concern for the practice accounts. Successfully managing non-tolerance issues requires the practitioner to take a considerate and empathetic approach, in order to resolve all concerns to the patient’s complete satisfaction.