How to make your practice stand out through customer service

With so much competition on the high street and online, how can you ensure your practice really stands out from the rest? How can you develop your staff to be true ambassadors of your brand and your business? How can you help to ensure your patients return time after time and recommend you to family, friends and colleagues?

It can take only a moment (or a series of moments) for your team members to do something which makes every patient think ‘Wow, the service here is outstanding’, ‘I really trust this practice’ or ‘I really like it here’. Your staff can easily be trained to deliver these types of moments and here are a few simple examples to get you started.