Boots Opticians, Trowbridge is recognised for its focus on customer care and charity work. Mike Hale reports
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This stand-alone practice has been open for 12 years, although in September 2008 it was closed for a complete refurbishment before reopening in January 2009. 'It is quite unusual to be shut for that long and it almost felt like a new business when we reopened,' comments practice manager Sarah Passafaro. 'I took over the practice in July 2008 and while it was shut the team was temporarily dispersed within the Boots organisation. When we reopened in January 2009 the entire team came back, which was great.'
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