Optical Assistant Team of the Year

A carefully curated and supported team saw Glass and Glass Optometrists win the optical assistant team award for the second time in three years. Sean Rai-Roche spoke to its director to uncover the secrets of success

Some practices would not apply for the same award three years running and even fewer would do so if they actually won the award on the first outing. This is not the case for Glass and Glass Optometrists in Loughborough. Winners of the Optical Assistant Team of the Year Award in 2017, the practice has continued to apply in order to motivate the team to improve further.

‘Entering for a second time meant staff weren’t sitting on their laurels,’ says co-director Natalie Glass. ‘Going for it again meant we were always striving to be better.’

While the first award win ‘underpinned the culture’ of the practice, it was hoped the second would demonstrate the ‘really supportive environment that we try to provide’, says Glass. ‘Winning it for the second time showed that we were still moving forward – we’re always wanting to know how we can improve and grow.’

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