Optician Awards 2016: Great service counts

Winning the award felt amazing,’ reflects practice manager Claire Buchanan. ‘Being able to attend the awards was a great experience as we are based in Northern Ireland. To be representing that part of the UK was a proud moment. We were up against some great practices, including a Specsavers so it was amazing that our small team was recognised. The award has been a real boost for the whole team and the award takes pride of place on our reception desk.’

The judge’s comments cite: ‘a sense of fun, integrity and strong communication as the core of the Eglinton approach to teamwork.’ Designing an engaging and educational patient journey is easier than delivery of the service. Assistant staff of the practice must manage these inventive responsibilities face-to-face with patients.