Optician Awards: A well-oiled machine

^{Optometrist Anil Rach, second from left, collecting the Optical Assistant Team trophy}

Front of house staff are the face of any optical practice and the Optical Assistant Team of the Year category in the Opticians Awards recognises those who create a welcoming environment for patients. Nisha Rach, director and dispensing optician at the award-winning Rach Optometrists in Glenrothes, tells Optician that teamwork comes naturally at the practice.

‘We are absolutely delighted to have won this award. The whole team and I feel that this is an amazing achievement. As a small, family-run business, we work hard to make sure we are all providing excellent customer service and winning an award like this just makes it hit home how well we really do that,’ she says.