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Preparing your staff for change

Human Resources (HR)
It is imperative all practice staff fully understand the reasons for implementing a fee-based pricing scheme. Martin Russ discusses how to involve your team at an early stage to ensure they take a greater degree of ownership and commitment to ensure success

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A couple of very useful resources are available to help your team to understand the benefits of change and to motivate them behind the scheme. Two presentations can be downloaded free from the CIBA Vision website that you may wish to show to your team. The presentations by Gary Gerber and Potters Bar Eye Care Centre (www.cibavisionacademy.co.uk/business/fees/part1.shtml) will help everyone understand that change is possible, as well as learn from a real practice's experiences when implementing their fee-based scheme.

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