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When HM Revenue and Customs admitted to losing discs containing details of 25 million child benefit claimants, there was a public outcry. In the wrong hands, the records would provide sophisticated criminals with a valuable tool to steal the identity of millions of innocent victims - to open bank accounts, get credit cards, loans, state benefits and generate passports and driving licences.
In an age where face-to-face transactions are no longer the norm and paper records increasingly obsolete, maintaining confidence in the way personal information is handled is essential best practice in business. Organisations cannot and must not take good security for granted - the stakes are simply too high for getting it wrong. HMRC found this out to its cost.
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