Running a successful optical practice

Part 6 - Recruiting and rewarding staff

Managing people can be a difficult task, even for the most experienced practice managers. Here Martin Russ considers how to recruit the best staff, with advice on interview technique through to remuneration packages

Managing staff can be the most challenging aspect of running any business. However, careful selection of the most appropriate personnel can make the process easier. This first part of two articles  regarding the management of the practice team will consider how to recruit the best people, including interview techniques, job descriptions and remuneration packages. The second part will consider how to train, motivate and appraise your team, along with some of the legal aspects of employing people.