A year into his role as general manager of Johnson & Johnson UK Oliver Spandow talks to
Optician about growing the contact lens business, wine gums and four letter words
Optician about growing the contact lens business, wine gums and four letter words
‘If I eat out and the food is not great or it’s fine I wouldn’t go back, and I would tell my friends it was fine. If it’s rubbish you’ll complain, if it’s awesome you are going to vote with your feet and your wallet and go back.
‘If you ask your patients how their contact lenses are and they say fine you should probe because they may not be telling you how they really feel. Fine is a four letter word,’ he repeats.
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