Top tips for answering calls

Like driving a car or making a cup of tea – answering the phone is something that most of us do automatically. It rings, we answer it. Often with little thought as to what impression is being created.

What you say and how you say it, however, can have a huge impact on the person calling and ultimately on your company, reputation, customer satisfaction and success. Researchers have found that we only get seven seconds to impress someone when we first meet them. And that’s in person. Over the phone – with no body language or visual cues to help – this window is even smaller.