Many opticians who have claimed ophthalmic services fees in recent years have experienced severe delays and errors in claims through PCSE and Capita, but the two organisations hope the introduction of an online service will bring an end to a tumultuous chapter that involved several healthcare sectors and the intervention of then Chancellor of the Exchequer, Philip Hammond.
Online payments will replace nearly 20 million paper forms submitted and subsequently posted to regional processing centres each year, and the PCSE said the system would give opticians a more efficient way to submit, track and manage their claims.
Added benefits
PCSE and Capita said there would be additional benefits for practitioners, including full details of all claims submitted and ‘click of a button’ confirmation of payment.
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