Dispensing optician Shabnam Fazl with her award certificate
Broxbourne-based E&G Opticians has been named ‘Independent Optician of the Year’ at the Global Healthcare & Pharma awards.
E&G Opticians on Station Road has been at the heart of the Broxbourne community since 1987.
Shabnam Fazl, a dispensing optician with 16 years’ experience, stepped in as director of the Hakim Group practice a year ago following the retirement of the previous owner.
Working alongside her two colleagues, Avi and Louise, Fazl introduced a number of improvements, including a total refurbishment to modernise the interior of the practice.
The awards judges selected the independent after considering the practice’s history, customer service, Google reviews and social media presence.
‘It was a very pleasant surprise to find out we’d received the award. I think we’re all still slightly in shock - emotions were definitely very high in practice that day,’ said Fazl.
‘Our aspiration is to offer an even more personalized and bespoke eyecare service, setting new benchmarks within the optical community,’ she added.