Laser clinics respond to claims by Which?

Leading laser eye clinics have dismissed findings of an undercover Which? investigation which concluded that that some high street clinics are giving unsatisfactory advice about the risks associated with laser eye surgery and are pressuring customers into treatment options that cost hundreds of pounds more than the advertised price.

According to the consumer watchdog, more than half of the clinics visited by its investigators including the leading high street names - Optical Express, Optimax and Ultralase - gave unsatisfactory advice and played down the level and possible duration of risks and complications. The report estimates that 80 per cent of patients use the three chains investigated. Five Which?undercover researchers with a range of eye conditions visited 18 clinics at the end of last year.