Leightons and the Hearing Care Partnership was piloting its Empathic Consulting Course, which was developed to offer a new approach to improving patient care.
Claire Vernon, learning and development manager and co-creator of the training programme with Beth Newbould, explained: ‘We recognised a significant gap in training for the softer, more interpersonal skills that are just as vital as technical skills.
‘After a successful roll-out in audiology, we’re excited to now collaborate with dispensing opticians to trial the programme.’
The training consisted of three key workshops inspired by psychology and communication experts.
Register now to continue reading
Thank you for visiting Optician Online. Register now to access up to 10 news and opinion articles a month.
Register
Already have an account? Sign in here
