Optician's latest mystery shopping exercise has found that one in five websites selling contact lenses are supplying patients without a specification.
Six months after Optician performed a similar exercise (News, April 28) among contact lens suppliers, we repeated the exercise, the full results of which are published on page 14.
Of the 19 online suppliers surveyed, mystery shoppers managed to order lenses from four sites without a valid specification.
On four occasions, Bristol-based contactlenses.co.uk agreed to supply lenses from details read out from a lens box. One set of lenses was ordered and arrived from Bristol the next day.
A spokesman from contactlenses.co.uk, describing himself as general manager but not giving his name, told Optician: 'We're just a distribution company now. There's actually a Seychelles-owned company now that deals with all the order processing.'
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