Nockolds Solicitors retains OCCS contract

Nockolds Solicitors has retained the contract as provider of the GOC-funded Optical Consumer Complaints Service (OCCS) following a competitive tender process.

The Hertfordshire-based firm has held the contract for the mediation service since 2014 and was awarded a three-year contract with an optional one-year extension.

Carole Auchterlonie, director of regulatory operations at the GOC, said: ‘Nockolds have been instrumental in the success of the OCCS over the past ten years and their understanding of the optical sector is key to that success.

'They bring unique expertise and passion to the service and we have seen first-hand how mediation has been game-changing for our sector.’