Ocuco extends support lines

Ocuco has launched a seven-day support service for all its practice management software users, using qualified engineers with remote assistance over broadband or telephone link.

'Sundays and bank holidays are now just as busy as any other day in retailing, while other practices may want to use the weekend to catch up on administration. Whatever the requirement, we have a team on hand to help with queries from 8am to 8pm each weekday and until 5pm at the weekends,' said Alice Austin, UK managing director of Ocuco.

She added that the extension of hours facilitated upgrades outside of customer trading time too.
'Stores that open late and employ part-time staff tend to raise more queries than their full-time colleagues. We are on hand to support them. The fact that we are on the end of the line is a great comfort to the practitioner who may be on holiday and does not want to be on call seven days a week.'

The service has been rolled out to customers following a pilot trial at the beginning of the year. Seven-day support is an option and practitioners who do not use the facility will not pay extra for the extended support lines.