Recognising world class independents

Optical Success Academy’s (OSA) annual conference took place online with 85 independent practices attending the interactive two-day event.

Its theme was ‘Be World Class’ and featured a session led by retail business consultant Kate Hardcastle, who provided insights into world class retail.

The keynote presentation was delivered by Mark Beaumont, who holds the record for cycling around the world, and he spoke about how to sustain high-level performance in business.

Conor Heaney, founder of OSA, said: ‘Cancelling the event was something I never considered. We’re in the middle of the most challenging business conditions the world has ever seen. Practice owners need more support and inspiration, not less.’