Retail award win for Specsavers Bicester

Specsavers Bicester has won the Best In-Store experience award at the Retail Insider Awards 2019.

The practice was recognised for showcasing excellent customer care and in-store innovation. Other shortlisted businesses included Waitrose, Virgin Holidays and Matchesfashion.com.

Practice director Sarah Marshall picked up the award at the ceremony in London and said: ‘The whole team is absolutely thrilled to win, especially as this is a national multi-industry award. We were up against some very stiff retail competition, so to take home a win is truly fantastic.

'We pride ourselves on making sure every customer that comes into a Specsavers store has the best possible experience and are always looking at ways in which we can innovate to ensure standards are not only maintained but continually exceeded. It’s a team effort in every store, so to be recognised for our in-store experience is a testament to everyone’s hard work.’