Vistakon manager wins customer plaudits

The annual awards, organised by The Call Centre Management Association (CCMA) UK, received thousands of nominations. Vistakon adds that Ms Davidson, who is based at its European Vision Centre in Sunbury, demonstrated clear commitment to her customer services role. At the recent awards ceremony in Manchester, she beat 2,000 other nominations to win the runner-up award in the category.
As a result of the award Ms Davidson has accepted a place at the Institute of Economic Affairs conference on ÔEuropean Contact Centre StrategyÕ.
She started at VistakonÕs European Vision Centre in 1991 with six customer service representatives. Today she is responsible for 45 bi- and tri-lingual representatives, who service the UK, France, Germany and the Benelux. The team has over 25,000 customer contacts every week and responds to calls on average every six seconds. It has topped NOP surveys of its UK customers for the last seven years for its speed, reliability and customer service efficiency.
The judging process included a personal visit to see each nominee in action in the workplace, and talking to as many people as possible at all levels that work alongside them.
Ms Davidson said: ÔI am pleased to have been recognised in this category. I am very lucky to have a team who have such a customer-focused attitude.Õ