Chris Bennett: Captia’s behaviour well beyond a joke

Getting paid for doing a decent job is something that should go without saying, the arrival of Capita on the optical scene has turned that on its head.

The Capita era has seen optometrists denied rightful payment while it has been paid handsomely despite presiding over a right royal mess.

Back in 2016 concerns were first voiced at the speed of change. GOS payment offices counted in the dozens were reduced to single figures while the move to online forms caused consternation among practitioners.

It didn’t take long for wider problems over payment to emerge. Practices were soon counting unpaid fees into the tens of thousands while others were denied the right to practice by the non-inclusion on performers lists. CET grants were delayed, calls to Capita went unresolved.