Change can be a scary thing, and often rightly so, but embracing change with an open mind is essential.
This week Optician spoke exclusively to Ben Fletcher, the managing director of Boots Opticians about the challenges facing optometry. The conversation spanned the public’s eye health, technology in the consulting room and charging for eye examinations.
Fletcher is a man with clear views on customer education, communication and pricing, these will be fully aired in a future edition of Optician. With so much experience across so many sectors Fletcher is a man at ease with change and urges positive engagement with the evolving optical landscape.
This is a message Optician commends to its readers and comes at an opportune time for the Optician team itself. This week Optician has a new London home and a new owner in the form of the family-owned and run Mark Allen Group.
The change takes Optician’s ownership from a sprawling multinational giant to an independent specialist journal publisher, great change indeed. Change that will be embraced by the Optician team and change that brings Optician closer to the ethos of its founders on the streets of the very same city some 124 years ago.
