Chris Bennett: Openness is essential if we want to be trusted

We live in a litigious world but who should professionals fear most while carrying out their duties and what effect is that having on patient relationships?

Optical professionals wrestle with the regulator’s rules and responsibilities while dealing with ever demanding patients. Many optometrists work for an employer who has its own idea of what happens in the consulting room and what is expected within the contract of employment.

There are times when the wants of the regulator, the employer and the company lawyer will not align. Should the optometrist or dispensing optician fear the Fitness to Practise committee, a no-win no-fee lawyer or their own HR department?