From the front room: Communication - it's all relative

Six weeks ago, I visited an elderly lady called Maureen who can no longer go out unaccompanied due to a physical illness that affects her mobility. She’s 85, opinionated about Brexit, funny and bright as a button. She was recommended to our domiciliary service by her local Specsavers after being a customer there for more than 20 years.

At the time of the test I noticed some moderate cataract and discussed her options with her. Despite it reducing her visual acuity a little, she was adamant she did not want surgery and we agreed that I should go back in a year and have another look. We found that a new prescription helped so I advised new glasses for distance and near which were ordered on the day and fitted within a couple of weeks.