Moneo: Profession’s hierachy has finally woken up to Capita’s Kafkaesque nightmare

A while back the editor of this august magazine and myself were rounded on by the hierarchy of this profession because we highlighted the debacle that had been unfolding for months surrounding GOS payments and Capita. Since then I am pleased to see that those that were so indignant at the time appear to have become far more active and have sought to keep us all much better informed as to what is happening. So have things got better amid the many briefings and indeed promises of improvement from NHS England and Capita? I don’t think so. Moneo has now himself been brought into the new payments system as of last month. I would like to take the opportunity of recalling the experience of my first month’s claim.