Simon Jones: Game of risk

Research published by the General Optical Council this week (see 7 Days) on current and future levels of risk posed by patients is making for very interesting reading. I haven’t made it through all 171 pages, but I will, ahead of next week’s In Focus.

What really stood out to me were the concerns over commercial pressure and time constraints causing additional risk – for the practitioner in their workplace and patients in general. In most retail businesses, targets and some sort of pressure to meet them, is par for the course. Retail optics is unique in that it walks a fine line between healthcare and retail and it’s a line that must be negotiated very carefully.