View from the High Street: Learning the soft skills

Judy Lea considers the experience required to gauge the best way to tell a patient difficult news

We have seen a different pattern to trade on the high street, following on from the World Cup, where even non-football fans can’t have failed to notice that the England team did the country proud for a change. There seemed to be a general change in the mood of patients attending for eye examinations over that time.

As with the first few sunny days of the summer, everyone seemed a lot happier and had more of a spring in their step. Rather than the usual doom and gloom, it brought a degree of hope and pride to people and a bit more unity.

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