Post-Pandemic: A change in approach

Covid-19 accelerated the use of technology across many aspects of life and work. Eye care professionals had to ensure the delivery of eye care was maintained as best as possible, which meant novel methods of triage and pre-screening were explored. With practice team members furloughed and face-to-face consultations limited, approaches to existing technology platforms changed and investment in equipment was made.

Video calls were widely used for consultations and practice management systems were accessed remotely to book appointments and reduce the number of people in practice. However, it is perhaps more familiar technology, such as phone calls and emails, that will have the longest-lasting impact on the way optical practices work post-pandemic.