Leaders of the Optical Confederation and Locsu have this week demanded urgent action to bring payment services delivered by Capita ‘up to an acceptable standard’.

Optical leaders have sent a letter to NHS chief Simon Stevens, complaining about the reported late payments to practitioners.

Locsu managing director Katrina Venerus said: ‘We have worked closely with Capita and NHS England as part of the PCSE stakeholder group to try and help them resolve contractor issues cause by the service migration.

‘But despite our efforts the service remains shambolic and a series of agreed recovery plans have failed to deliver. NHS England must now step in and ensure that the service is swiftly brought up to a satisfactory level.

‘Contractors’ livelihoods are being put at risk and enough is enough. That is why we wrote to Simon Steven last week to demand urgent action.’