Bowen Opticians has won the Service Excellence Award at the 2018 Somerset Business Awards.

The Weston-super-Mare based practice took home the award that recognises customer service that goes over and above normal industry expectations, with clear strategies for maintaining high levels of service.

Fiona Bromfield, director and optometrist at the practice, and Steph Bowen, manager and dispensing optician, accepted the award at the ceremony held on October 19 at the Wellsprings Leisure Centre in Taunton. Bromfield said: ‘This is a great achievement. Excellent customer service is at the heart of what we do, so to have won such a prestigious award is testament to our hard work.’

Greg Saunders, chair of the Somerset Chamber of Commerce and one of the organisers of the awards, said: ‘The Awards are now in their 14th year, and are a firmly established highlight of the Somerset business calendar. Tonight, we celebrate the success and diversity within the Somerset community.’