Mentoris writes: Accentuate the positive

In May and June, we discussed how to take more control over your own mind in order to achieve a more positive outlook. When I have helped business owners through the course on the previously discussed Positive Intelligence system, they often ask me whether this is a useful exercise for teams to do together? The answer is, of course, yes.

As a young and inexperienced manager, I remember getting caught up trying to chase sales to make up lost ground after a few weeks of reduced retail activity. I now realise that this was a mistake because I put undue pressure on the team, moving their focus from looking after the patient to trying to increase dispensing revenue.