Mentoris writes: Should you change business methods back?

Over this last week we have seen business owners getting ready to come out of lockdown. Once again, the Facebook groups and online forums will be buzzing with ideas and chat about how we embark on the next chapter of the pandemic.

Most people agree that as well as the challenges, the pandemic has largely proven that there are new ways of operating that are beneficial to the customers, the team and the business. Understanding what to keep and how to keep it will be crucial in helping make the right decisions going forward.

Before Covid-19, many practice owners would not have even considered the idea of staff working from home, keeping the door locked, carrying out an aftercare over zoom or triaging patients before their arrival. Now, however, some are thinking of continuing with all or some of these changes as they have seen the benefits.