Weird and wonderful patient complaints and how to be a better mediator
Author: Simon Jones
Talking Optics interviews Dawn Slocombe and Kayleigh Turnbull from specialist consumer mediator, the Optical Consumer Complaints Service (OCCS), to find out about some of the unusual patient complaints they have dealt with.
This episode of Talking Optics is brought to you in association with ASDA Opticians.
We opened our first Optical department in ASDA in 2000, since then we have grown to have 156 practices in all 4 nations of the UK.
We employ over 350 Optometrists, Dispensing Opticians and Contact Lens Opticians and over 1400 Optical advisors. Our mission is to save our patients money, so they can live better by ensuring that we offer affordable and accessible eye care services and products without compromising on quality, care or service.
Our unique single pricing structure means that your patients get everything they clinically need included in the price, whether that be high index lenses, varifocals, tints. anti-reflective or scratch resistant coatings. This means that you can focus on what you do best, looking after your patients, ensuring they have the right vision solution for them and they don’t have to worry about hidden costs.
Our extended opening hours also mean that it is not only convenient for our patients to fit around their busy lifestyles but also means we can offer flexible working arrangements for our colleagues too.
If you are interested in finding our more or want to see what roles we currently have available go to https://www.asda.jobs/roles/optical/